The network connections, specifically Internet are down in the Vermont area

FirstLight's customer service line finally answered after more than an hour and a half and admitted they have an "internal server problem." The outage in central Vermont is extensive.

FirstLight email service has now been down in the NY area for ~ 24 hours. They make no mention of this on their website.

Have not been able to connect with Sovernet account for at least 24 hours. In Westminster Vt.

I have been without internet service for over 24 hours now. I live in Alton, New Hampshire and run a small business from my home. I need to be able to access my email account asap. When will this be resolved?

Down > 36 hours in NY. No restoration info is available on their firstlight.net website. In fact they make no mention at all of their extensive outage! Service and communication is certainly not their strongpoints. I've had more trouble with FirstLight since they acquired BestWeb five months ago than I had with my twenty (20) years of prior service with BestWeb.🤭🤭

Finally got someone on the phone after being on hold a long while, of course I was told no information is available. Since I have only one email address and it is a "worldpath.net" address, and I use it for my small home based business, I am trying to find out how I can get email through another company and still keep the same address. The person I spoke to could not help me with that. This is very frustrating as I have no other way to connect with my customers.

No E-mail service in Hebron Maine for over 2 days. No information being given as to trouble.