As a newbee to this video production skill, I have purchased Easy HTML5 Video and cannot get it to work on any browser once uploaded. It works on my local machine with IE9 Firefox but not Chrome. Am I to understand that one requires a streaming server to make these videos work? Would the size of the file (too big) prevent the video working? Thanks for any comment. Bye the way I have attempted getting these answers from their support without reply.

Mika, which version of the converter do you have? 1.5.1?

This is news to me also but I must say my site is down at the moment due to another piece of software that stated unlimited use on purchase (for one year) missed that too.

I just received a notice to renew the license for another year. I did not realize this had a time limit. I am usually pretty good at reading everything before I purchase. Do not know how I missed it.

I just received a notice to renew the license for another year. I did not realise this had a time limit. I am usually pretty good at reading everything before I purchase. Do not know how I missed it.

I just received a notice to renew the license for another year. I did not reallize this had a time limit. I am usually pretty good at reading everything before I purchase. Do not know how I missed it.

I just received a notice to renew the license for another year. I did not release this had a time limit. I am usually pretty good at reading everything before I purchase. Do not know how I missed it.

In order for it to work in Firefox you will need to add the MIME type to your web server. The other browsers are bit looser in observing the standards and will play the video regardless.

Have the same problem with Diane, The error message is "No video with supported format and MIME type found". It does work on my local hard drive, but not from the live server.

Thomas: Sounds like they fixed their ordering system then, which is great. I agree their software is very easy to use and does a great job on balancing quality and file size.

i just got the app right now, and the order went flawlessly. i had enough of all those freeware subsitutes, where you have too much to check and figure out the optimum settings for simple high quality videos. i've searched a lot the last weeks and find there is no other substitute for this app. this app is very fast too.

btw: the license and the link to the full version came within seconds after purchasing with a hole bunch of confirmed purchase emails.

What a shame to hear that so many people are having customer service issues with easy html5 video. An alternative option is to use the online encoding service at encoding.com, which is free up to 1GB per month. It's not quite as beginner-friendly, but on the plus side it gives you more control over the quality/size trade-off of the encoding.

I purchased easy html 5 and same story here. No link to the full version, no email (I have triple checked the junk email folder, and nothing there either). Nothing. Given what I have read here about their appalling customer service, I have raised a dispute with PayPal to see it that gets them off their backside. Hopefully I will be luck and eventually get a response. Such a shame when the free version is so good it entices you to upgrade. For those thinking about it - maybe see what other options are out there.

Support: Thanks for your reply. I checked my spam folder and there definitely wasn't anything from easyhtml5video. I don't know where the glitch was. Anyway, support eventually sent me my license code, so all good now, and the software works fine.

Diane: Another option for you - I use easyhtml5video in conjunction with the free sublimevideo player which has a slightly simpler embed code and looks more consistenta cross browsers. You might like to give it a go if you can't get the embed code from easyhtml5video to work.

I downloaded the windows free version to test it. It worked well in all browsers except for FireFox (that includes many versions of FireFox as I tested it on different machines). I even tried the FTP and that did not work for FireFox. Anyone with the same trouble? Anyone know if there is something to modify in the code to make it work in FireFox?

The registration info is sent to your email instantly after the purchase is complete. In
most cases this missing email can be found in your spam folder. If you don't find e-mail with license info, contact us at: support [at] visuallightbox [dot] com. We will re-send your license info.

Finally (after sending lots of emails) I got the download link.

Alan : I agree - good software let down by slow support.

Markus: Just keep hassling support and they'll get back to you eventually. They really need to fix the auto-respond thing on their website so that it automatically sends you your license key and download link. I think it must be broken, since we're all having the same problem. The comments on this blog post are pretty bad publicity for them because if you google for "easy html5 video" then this blog post comes up really high in the results. Come to think of it, maybe you should tell support about this blog post and tell them that if they don't fix the issue soon then it's going to be more bad press for them.

Ok all is good the links to download the full software arrived A little slow on the delivery in this market and that's a shame their information is not clear on the process. The product is good for me as I have 17years of video production to up load from 5min to one hour programmes. so keep an eye on this site www.eventvideoau.com an you will see some videos using this software

I have the same problem. I got a licence key but ctrl+alt+r doesn't work ???
I tried to contant the support. -> no answer at all!

Do you have any solution?

Alan, you need the full software for ctrl+alt+r to work. They should have emailed you the link. All I can suggest is that you contact support again. It took them about 5 or 6 days to get back to me.

Thanks press “Ctrl+Alt+R” will not work. I guess this is to works with the free software,
no answer from supplier But they have my payment a worry??
Is there a upgraded version? do you have a link to download this version Easy HTML5 Video - for Win - Unlimited Websites Thanks for you help

Alan: To register the software you open the program and press "Ctrl+Alt+R" which brings up a new window where you can enter your licence number. Hope this helps!

Tobias I my license key but how do you install it??

Update: support got back to me with my license key, so I'm a happy customer now.

I used the trial version of of easy html5 video and really liked it. However, I purchased the commercial version 4 days ago and I still haven't received the license key. I've emailed them multiple times and haven't heard back, so I'm not too impressed with their customer service so far. Anyone else had experience with purchasing their software?

"The lack of an app that could do an all-in-one batch encode for HTML5 video was what inspired my script in the first place."

The thing is, you can't simply "generalize" encoding videos. A screencast has other requirements than a real movie. For example a screencast has more static content and can be compressed differently to save (a lot of) space, thus streaming time.
I studied audio engineering and now work with videos and am always surprised how video is. Compression is one of those "holy grails" of video related work it seems.

"If you’re working with video these days, you need to be working with HTML5 formats."
I beg to differ, there are still some missing pieces of the puzzle (e.g. content protection). Even youtube is (still) using flash for videos with ads.
It is true that one cannot ignore HTML5 formats, for sure, but we are not yet to the point where HTML5 video does everything that flash is doing (unfortunately :-)

Thanks for sharing the info, nevertheless!