She had accent like black people and called me with name and birthday! but she was insisting on me to approve my information and when I asked why i have to talk to you she said you have to call me back!! She didn't give me any reason and another time she called and said I have to pay $10.49 because Queen ER sent this amount for collection agency and gave me wired information to double check which I checked with ER but nobody approved it!! I think she must be worked for a short time at Queen hospital ER and abusing people information now. Someone must take care of this issue.