How it works; They ring you - offering a discount of 40%++ on your next month or even 3 months bills - but to accept the offer they just need to verify your identity. So - DON'T for the love of Pete give them your name, dob or anything else. (I didn't but somehow they still got enough details from online somewhere) (don't put your date of birth on your FB profile if it's public or have your friends messages on your 40th visible - easy to work out your DOB etc and don't answer any of those inane first dog, favourite movie type of thing... it's just fishing for your likely passwords or answers to your security questions) They will then say - okay, if you don't want to give us the details - we will send you a SMS verification PIN code. This is where it's absolutely well put together... They somehow have someone on their criminal team of tech gurus hacking into or trying to get into your account online. They somehow trigger the verification code SMS - which is now legitimately coming from Telstra and as soon as you give that to them - well... They change the email address associated with your account to one of their own - For instance Jar773@yahoo.com for instance. - yes legit who they changed it to. And now you won't get any email notifications of orders or changes and are now locked out of your own account. 6 MONTHS of trying to get Telstra to sort it out. So many times where they 'promised' it would get fixed. Even a case with the telecommunications ombudsman and NOTHING. Goodbye $2560+ ...... OR AT LEAST THEY THOUGHT SOOO Do NOT have any of your bank details stored with Telstra. Don't allow them to have your credit card on file. If they did have mine - I would have been out of pocket $2560 in one hit for a beautiful iPhone 12 Pro Max with the big GB. I've tried to get Telstra to tell me where this order was going to be delivered to - and somehow they had an incredibly convenient ERROR in their system where they couldn't read the address it was going to be sent to.